Always on, Always easy – Customers for Life
By selecting a solution from MainSpring, you have placed your confidence in us and we do not take that lightly. Always on: our goal is to help you build a system that is reliable and efficient. Always easy: we strive to give you the training you need to allow you and your team to get the most out of your technology investment. Customers for life: we know your business is going to change over time and although our systems are designed with reliability in mind, technical issues may arise. When those events occur, we will be there with you. We plan to be by your side for the life of your system. If you need help, call or email our team of experts so that we can help prevent further issues and get you back to being productive.
Contact our technical support team at:
24hr Toll Free Hotline: (800) 865-1427*
Or by Email: support@mainspring.net
CPOnline Technical Support:
CPOnline technical support is available to existing CPOnline merchants via email or by calling (800) 932-1075 Monday through Friday from 8am to 5pm CST. Detailed instructions as well as answers to many technical questions are available 24 hours a day in the Help + Support area of CPOnline Store Management. CPOnline service is monitored 24 hours a day, 7 days a week
Do we have WHAT you need…
Our capabilities include support of operating systems and application software, database maintenance, point of sale hardware evaluation/diagnosis and user training issues. We can also provide business process consulting, custom application development and client-specific reports, forms and labels.
Do we have what YOU need…
Our clients’ support needs differ by the level of complexity of their solution, the size of their organization and the level of training their staff has received in working with our solutions. Therefore, every client has a unique set of circumstances and a specific set of support requirements. We will work with you to build a support and training package that will give you what you need. We can work with you to deliver the training your team needs at your site, in our training facility or via web meetings. Likewise, our support technicians will blend phone, web and on-site support to provide you the most efficient and effective resolution of your issues.
Do WE have what you need…
Our highly trained technical team members are Certified CounterPoint SQL Installers and have years of experience in business management, retail operations, customer service and technical support. As an Elite Retail Partner of Radiant Systems, we also have strong ties with Radiant’s software design, technical support and professional service teams. In addition to the Radiant resources we can bring to the table, we also have an extensive network of partners nationwide to assist our clients with site-specific needs.
*After hours support is subject to support plan enrollment. Emergency on-call support will be paged when necessary to assist you with mission-critical events. After hours support may require an active support plan to be in place.