Windows Support Changes

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Beginning with the NCR release of Counterpoint 8.5.6.4, NCR will no longer support Windows 7 or Windows Server 2008 R2. For older versions of Counterpoint running these operating systems, as of December 31, 2019, Counterpoint will no longer be supported on Windows 7 or Windows Server 2008 R2. This means that NCR will no longer… Read more »

NCR Counterpoint Version 8.5.6.3 Now Available

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A new version of NCR Counterpoint is now available. The enhanced version includes various new features and builds on features currently available within the point of sale software. NCR Counterpoint 8.5.6.3 includes: Line display for Ingenico iSC250 Improved gift card redemption & order processing in Offline mode Ability to accept 5-digit PLU codes Customizing touchscreen… Read more »

bLoyal Introduces eCommerce Loyalty Program for NCR Counterpoint

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Retail businesses need omnichannel loyalty and integrated eCommerce systems to compete in the modern marketplace.  bLoyal brings these capabilities to your existing Counterpoint systems to help you put your valuable shoppers first, providing you with the tools to understand what they want most, so that you can create experiences and loyalty incentives that will keep… Read more »

Updating Discover for 8-number

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Discover UnionPay is launching a new 8-series BIN range that will start with the number “8” to support continued cardholder growth. The 8-series cards are expected to appear in the market starting in January 2019. To ensure that your system is ready for the new cards, you’ll need to add the “8” prefix to your… Read more »

What is Quick Chip?

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Are your customers complaining of the long check-out waits due to credit card processing times? What if we told you there is a new solution that can cure these headaches, solve the long wait times, and have your customers leaving happy? Interested? NCR Counterpoint now supports Quick Chip for EMV. Quick Chip is an “early… Read more »

Preparing for the Holiday Season

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As the holiday season quickly approaches, it is imperative retailers are fully prepared for the increase in customer traffic. According to the National Retail Federation, holiday retail sales are expected to increase by 4.3 to 4.8 percent for a total of $717.45 billion to $720.89 billion. Many businesses depend on these holiday surges to obtain… Read more »

Important: Secure Pay Update

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Valued Customer,   Effective October 16, 2018, NCR Secure Pay will be moving production services to AWS. With this transition of production services, NCR Secure Pay’s public DNS will change. However, the current hostnames will remain the same: ps.ncrsecurepay.com ps1.ncrsecurepay.com ws.ncrsecurepay.com   Below, you will find the public IP addresses, provided by AWS. If your… Read more »

Get to Know Mainspring’s Tech Services Supervisor, Alex Welsh

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I originally worked for a tool store that used a competitor’s software for their point of sale and inventory management application. About one year into my tenure with the business, our software began having several issues.  These mostly revolved around not releasing our credit card funds, general behavior issues, and lack of support for necessary… Read more »

Halloween Spending to Reach $9 Billion

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Once again, Americans are looking forward to splurging on their favorite candy, costumes, and decorations during the Halloween season. According to the National Retail Federation’s annual survey conducted by Prosper Insights & Analytics, total spending for Halloween is expected to reach $9 billion, the second highest in the survey’s 14-year history. The figure is relatively… Read more »

Let’s Not Forget About POS

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The headline-making stores in the retail industry focus on the promise of a new era of retail, characterized by an unprecedented pace of innovation. For example, we are witnessing the use of virtual/augmented reality, new and highly sophisticated applications of artificial intelligence, bots, and more. Point of sale (POS) technology may not get much attention… Read more »