I originally worked for a tool store that used a competitor’s software for their point of sale and inventory management application. About one year into my tenure with the business, our software began having several issues, most revolving around not releasing our credit card funds, as well as, general behavior issues and lack of support for necessary features.
As the head of Information Technologies, I was tasked with finding a new business solution. I found the NCR website and began researching Counterpoint before sending a request for a demo. A brief time later, I was contacted by the sales staff at Mainspring. Shortly after being contacted, Mainspring scheduled and completed a demo. Ultimately, we decided to proceed with Counterpoint with Mainspring and began implementation and training. I remember the training to be very thorough and informative. I left the tool company about six months after implementing Counterpoint to begin working with Mainspring full-time.
Since that time, nearly two and a half years ago, the tool store has not had any issue with credit card purchases and no major problems with their new business solution.
Having worked in the retail environment, being a part of both sides of the implementation staff, and seeing how Counterpoint works daily in its intended setting has aided in many aspects of my time at Mainspring. I have seen the productivity increase yielded from having the tools necessary to run a successful business. In addition, being able to reflect on that time, it has allowed me to better understand what our clients are looking to get out of Counterpoint and how to complete each task as efficiently and painlessly as possible, regardless of whether it’s a technical question, based around an issue, or insight a customer is looking for to change part of their business model to become more effective.
I believe Mainspring has a well-rounded staff that can assist, in every aspect of a business, to keep that business growing.

Alex Welsh

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